How can we help?

Click Start free on the home page and register with your email, phone and a password. You are then guided through a short setup: your business name and business model, then optional details like your business type and where customers already find you. Your shop is created at the business step and your free month begins immediately.

Yes, and no. Every new account starts with a free first month with full access to every feature for your business type. No card or payment is required to start.

Retail and online shops are 999 BDT per month. Wholesale businesses are 1,500 BDT per month. All features are included on both plans with no hidden fees.

Subscriptions are paid by bKash. Open Subscription in the sidebar and choose Renew to start a bKash payment. Once confirmed, your subscription is extended immediately, and your end date and days remaining are always shown on that page.

Each product stores a cost price, selling price and stock quantity. Stock is reduced automatically whenever an order is placed, so inventory stays accurate without manual updates. Products with options like size and colour track stock per variant.

Low stock is flagged when a product drops to 20 units or fewer. Out of stock is flagged at zero. Both appear in the product list so you can restock in time, and a product with variants also flags when any single variant runs out.

Go to Orders, then New Order. Enter the customer's phone number — an existing customer fills itself in, and a new one is created as you go. Add products and quantities, and the delivery charge for their district is applied automatically.

Pending means created but not shipped. Shipped means dispatched to the courier. Completed means delivered and paid. Returned means the customer sent it back. Cancelled means it was cancelled before delivery.

Steadfast, Pathao and RedX. Add your credentials in Shop Settings to enable booking and tracking from the order screen. Steadfast can also send delivery status back to GoTrack.bd automatically once you paste the webhook URL and token into your Steadfast panel.

Yes. Every order has a printable invoice — open the order and choose Invoice to get a copy for your records or to include in the package.

Yes. Connect your Bulk SMS BD account under Settings, then send messages to all customers or to a specific behaviour or priority segment from the Customers module. Anyone contacted in the last 48 hours is skipped automatically, and you can pause individual customers to exclude them entirely.

Yes. Install the GoTrack.bd sync plugin on your WordPress site, copy your API key and secret from Settings into the plugin, then save and test the connection. New WooCommerce orders appear in GoTrack.bd automatically and are matched to your existing catalogue.

Add managers with specific permissions — products, orders, customers, expenses — under Managers. Staff accounts have more limited access and suit order processors.

Change your password under Account Settings using your current password. Email changes require verification: request the change, enter the one-time code sent to the new address, and confirm. You can cancel a pending email change before confirming.